English Note 02-邮件

How To Reply Customers’ Questions

参考：https://www.woculus.com/reply-customers-questions-via-email/

项目上一封回复客户提出的具体技术问题的邮件，参考如下：

I hope you are well.  This is Jack from XXX Support and I have taken ownership of your case to further assist you.
 
It's my understanding you are looking to increase .... At this time, we have raised the limit from 20 to 100 and 100 is our hard limit.
 
As a workaround, we recommend you / your team to check and see if there are any used API that may be deleted so new keys can be provisioned under the 100 limit.
 
Thank You for your understanding and please let us know if further question.

20 phrases for closing an email

来源： https://www.linkedin.com/pulse/20140903131536-29650941-20-phrases-for-closing-an-email

Expressions for thanking

Thank you for your help. / time / assistance / support.

I really appreciate the help. / time / assistance / support you’ve given me.

Thank you once more for your help in this matter.

Expressions with a future focus

1. I look forward to hearing from you soon / meeting you next Tuesday.
2. I look forward to seeing you soon.
3. I’m looking forward to your reply.
4. We hope that we may continue to rely on your valued custom.
5. We look forward to a successful working relationship in the future.
6. Please advise as necessary. (请在必要时提出建议。)
7. I would appreciate your immediate attention to this matter.

Expressions for showing them you want to help

1. If I can be of assistance, please do not hesitate to contact me.
2. If you require any further information, feel free to contact me.
3. If you require any further information, let me know.
4. Please feel free to contact me if you need any further information.
5. Please let me know if you have any questions.
6. I hope the above is useful to you.
7. Should you need any further information, please do not hesitate to contact me.
8. Please contact me if there are any problems.
9. Let me know if you need anything else
10. Drop me a line if I can do anything else for you.

如何回复感谢信

年底又近，newsletter,感谢信在公司邮箱中出现的越来越多。如果作为被表扬团队中的一员，如何回复比较礼貌得当；如果作为旁观者，如何祝贺别人、夸赞别人。

有一些常用的模式在这种类型的邮件里，例如这一篇How to Reply to Thank You Emails (With Template, Examples and Tips)

Congratulations, team!
XXX is new to us, the process of building trust is not easy, but thanks to everyone’s outstanding contribution, we have won the full trust of our clients! We did it!

And I would say that during this journey, we gradually know more about each other. We built trust step by step, we shared the joy of release 1, and we faced the issues together.

How honoured I am to have joined this team, and met such great guys!

Wow! So proud to receive plenty of appreciative words from clients.

We have worked with them in different countries and never seen them face to face, it was not easy in the process, especially at the beginning because we have different cultures and ways of working.
But so lucky to have met so many great team members in this process and we have done such good things in the end.

Hope XXX gets better and better in the new year.

Congratulations! I’m so happy and proud that I’m a member of XXX team.

The process at beginning was not easy, but we overcame lots of difficulties, and now we did it!

下面职位高一些的大佬的认可
Wow! Congrats to each person on this team.

This is amazing feedback.

Thanks to everything that each person does to make this sort of feedback possible.

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